Better Operations with Gordon James Millar, SLO Native

Gordon James Millar, of San Luis Obispo, shares his perspective on bettering your engineering and operations organizations. This perspective does not speak on behalf of Gordon's employer.

Industrial building with potential for conversion Industrial building showing the type of structure that challenges conventional real estate evaluation. Photo by Raimond Spekking, CC BY-SA 4.0, via Wikimedia Commons

I almost walked away from the property before I even got out of my car.

The listing agent had warned me it was “unique,” but nothing prepared me for what I saw pulling up to 1247 Industrial Drive. The building looked like someone had taken a 1960s manufacturing facility and tried to convert it into office space using whatever materials they had lying around. Mismatched windows, a roof that had clearly been patched multiple times, and a parking lot that seemed to be winning its battle against the asphalt.

Every real estate investment rule I’d learned said to keep driving.

But something about the building’s bones called to my engineering background. The structure was solid—I could see that immediately. The foundation was overbuilt for what it needed to support. The electrical service was industrial-grade, far exceeding typical office requirements. And the bay doors, while cosmetically challenged, were perfectly functional.

Sometimes the best investments are the ones that fail every conventional test but pass the tests that matter.

The Conventional Wisdom Trap in Real Estate Investment

Real estate investment education focuses heavily on standardized analysis methods: cap rates, cash-on-cash returns, comparative market analysis, and location scoring systems. These tools work effectively for properties that fit standard investment categories—single-family homes, standard office buildings, typical retail spaces.

But standardized analysis methods inherently favor standardized properties. They’re designed to identify good deals within established categories, not to recognize when an unconventional property might represent a superior opportunity because of capabilities that standard metrics can’t measure.

This creates what I call the “conventional wisdom trap”—a systematic bias toward properties that look like good investments using familiar analysis methods, while missing opportunities that require domain expertise to recognize.

The Engineering Advantage: After spending years evaluating manufacturing equipment and production facilities, I’d developed instincts for recognizing underlying capability that wasn’t being utilized. Manufacturing teaches you to look at systems in terms of their maximum potential performance rather than their current utilization.

Construction site showing building systems and infrastructure Building construction showing structural systems and infrastructure. Photo by Petty Officer 2nd Class David R. Krigbaum, Public Domain, via Wikimedia Commons

When Real Estate Investment Meets Engineering Analysis

Most real estate investors rely on financial formulas, comparable sales, and market analysis to evaluate properties. These tools work well for standard investments, but they often miss opportunities that require technical expertise to recognize.

After fifteen years of manufacturing operations and engineering management, I’ve learned to evaluate properties the way I’d assess a piece of production equipment: not just by its current condition, but by its fundamental capabilities and optimization potential.

The Engineering Due Diligence Process

1. Structural Capability Assessment

While other investors were calculating square footage and rental rates, I was analyzing the building’s structural capacity. The original drawings showed it was designed to support 150 pounds per square foot—far exceeding typical office requirements of 80 pounds per square foot.

This wasn’t just overengineering from the 1960s. This was capability that could be monetized.

Manufacturing Facility Potential: The building could easily accommodate light manufacturing or assembly operations, commanding rental rates 40-60% higher than standard office space.

Equipment-Heavy Tenants: Professional services that required heavy equipment—engineering firms with testing labs, medical facilities with imaging equipment, research and development operations—could utilize the building’s capacity in ways that standard office buildings couldn’t support.

2. Infrastructure Analysis Beyond Code Compliance

Most property evaluations focus on whether systems meet minimum requirements. I evaluate systems for their optimization potential.

Electrical Infrastructure: The 400-amp service was designed for industrial use. While current office tenants were using perhaps 30% of capacity, this excess capacity could support data centers, advanced manufacturing, or research facilities willing to pay premium rents.

HVAC System Capability: The industrial HVAC system was built for air quality control beyond standard comfort requirements. Tenants requiring clean room environments or specific atmospheric conditions would pay significantly higher rents for this capability.

Floor Loading and Clear Spans: The building offered 24-foot clear spans with minimal columns—ideal for operations requiring material handling equipment or large-scale assembly processes.

The Insight: I wasn’t just buying office space. I was buying industrial capability that could be marketed to specialized tenants who couldn’t find these features in standard commercial properties.

The Hidden Market: Businesses That Need What Others Can’t Provide

My engineering background revealed something that pure real estate analysis would miss: there’s a substantial market of businesses that need capabilities beyond what standard commercial properties provide, and they’re willing to pay premium rents for those capabilities.

Specialized Tenant Categories:

Research and Development Operations: Companies developing physical products need spaces that can accommodate prototype manufacturing equipment, materials testing, and iterative design processes. Standard office buildings can’t support heavy machinery, specialized ventilation, or variable power requirements.

Light Manufacturing and Assembly: Businesses producing custom or small-batch products need flexible spaces with industrial infrastructure but professional presentation for client visits. They’re caught between industrial parks (too rough) and office buildings (insufficient capability).

Technical Services Companies: Engineering consulting firms, materials testing laboratories, and equipment service companies need spaces that can accommodate both professional office functions and technical operations requiring specialized infrastructure.

Maker Spaces and Innovation Centers: The growing maker movement requires spaces with both community/educational functions and serious manufacturing capabilities. Few properties can support both professional presentation and heavy equipment operations.

Healthcare and Research Facilities: Medical device companies, research laboratories, and specialized healthcare providers need controlled environments with significant infrastructure capability that exceeds typical commercial space requirements.

The Due Diligence Framework: Engineering Analysis Applied to Real Estate

Phase 1: Structural Capability Assessment

Rather than starting with financial analysis, I begin property evaluation by understanding what the building can physically support. This engineering-first approach reveals optimization opportunities that financial analysis alone would miss.

Load Capacity Analysis: Building codes specify minimum structural requirements, but many older industrial buildings were overengineered by historical standards. Understanding actual load capacity versus current utilization reveals potential for higher-value uses.

Utilities Infrastructure Evaluation: Electrical service, HVAC capacity, water/sewer infrastructure, and compressed air systems often exceed current utilization. Excess capacity represents revenue potential if marketed to appropriate tenant types.

Spatial Configuration Assessment: Clear span distances, ceiling heights, column spacing, and floor-to-ceiling clearances determine what activities the space can accommodate. These physical constraints define the universe of possible uses.

Building structural diagrams showing load calculations Structural engineering analysis showing load calculations and building systems. Photo by Mikael Häggström, Public Domain, via Wikimedia Commons

Phase 2: Market Gap Analysis

Once I understand what a building can support, I research whether there’s unmet demand for those capabilities in the local market.

Tenant Needs Research: Contact businesses that require specialized infrastructure to understand their space challenges, lease requirements, and willingness to pay for appropriate facilities.

Competitive Facility Analysis: Evaluate what similar capabilities are available in the market and at what rental rates. Often, businesses are forced to compromise on location or pay excessive rates because suitable properties are scarce.

Regulatory Environment Assessment: Understand zoning restrictions, permitting requirements, and regulatory constraints that might affect potential uses. Sometimes regulatory barriers create artificial scarcity that enables premium pricing.

Phase 3: Optimization Investment Analysis

The key insight is that modest investments in upgrading building systems can often unlock disproportionate rental rate improvements by enabling high-value tenant uses.

Infrastructure Enhancement ROI: Calculate the return on investment for system upgrades that enable premium tenant applications. Often, electrical or HVAC improvements costing $30,000-50,000 can support rental rate increases of $3-5 per square foot annually.

Tenant Improvement Flexibility: Design upgrade investments to support multiple potential tenant types rather than optimizing for a single use. Flexibility preserves options while building market appeal.

Progressive Enhancement Strategy: Plan improvements in phases that build capability incrementally while generating cash flow from intermediate tenant types. This reduces capital requirements while building toward optimal tenant mix.

The Operational Optimization Opportunity

3. Systems Thinking Applied to Property Cash Flow

Looking at the building through an operations lens revealed optimization opportunities that financial analysis alone wouldn’t identify.

Energy Efficiency Through Industrial Controls: The building’s industrial electrical system allowed for sophisticated power monitoring and load management. By implementing manufacturing-grade energy controls, I could reduce operating costs while providing value-added services to tenants.

Preventive Maintenance Systems: Industrial equipment maintenance principles applied to commercial real estate create predictable operating costs and eliminate emergency repairs that destroy cash flow.

Tenant Mix Optimization: Like balancing a production schedule, the ideal tenant mix would utilize the building’s capabilities while creating operational synergies. A materials testing lab, precision machining shop, and engineering consulting firm could share utilities and services while each paying premium rents for capabilities they couldn’t find elsewhere.

The Investment That Shouldn’t Have Worked

The Numbers Game:

  • Purchase price: $380,000 (60% of comparable office buildings per square foot)
  • Initial rental income: $2,800/month from existing tenants
  • Immediate cash flow: Barely break-even after debt service and expenses
  • Cap rate based on current income: 4.2% (below market standards)

Every conventional real estate metric said this was a poor investment.

The Engineering Reality:

  • Structural capabilities worth $45-60 per square foot premium
  • Electrical capacity supporting 200% higher density uses
  • Industrial HVAC enabling specialized tenant applications
  • Clear span configuration supporting equipment-intensive operations

The building’s fundamental capabilities created upside potential that wasn’t reflected in current rent rolls.

The Repositioning Strategy

Phase 1: Infrastructure Optimization

Instead of cosmetic improvements, I focused on optimizing the building’s industrial systems:

  • Upgraded electrical panels to improve reliability and monitoring
  • Implemented industrial-grade lighting controls for energy efficiency
  • Added compressed air distribution for manufacturing tenants
  • Created dedicated high-capacity internet infrastructure for tech applications

These improvements cost $35,000 but enabled marketing to specialized tenants willing to pay premium rents.

Phase 2: Targeted Tenant Acquisition

Rather than competing for standard office tenants, I targeted businesses that needed the building’s unique capabilities:

  • Prototype Manufacturing: A product development firm needed heavy-duty electrical service and floor loading for machining equipment
  • Materials Testing Lab: Required vibration-isolated floor systems and specialized ventilation
  • Engineering Consulting: Needed flexible space that could accommodate project-based equipment requirements

The Results

18 months after purchase:

  • Monthly rental income: $6,200 (121% increase)
  • Average rent per square foot: $12.50 (45% above market for standard office)
  • Operating efficiency: 15% reduction in utility costs through industrial controls
  • Property appreciation: 35% based on updated income and specialized tenant demand

The Key Insight: The building was never meant to compete as standard office space. It was an industrial facility that could be optimized for specialized commercial use.

The Transformation Timeline: From Problem Property to Premium Asset

Months 1-3: Infrastructure Optimization

The first phase focused on unlocking the building’s capabilities rather than improving its appearance. This engineering-first approach generated immediate value while setting up future opportunities.

Electrical System Upgrade ($22,000):

  • Installed industrial-grade monitoring and load management systems
  • Added dedicated high-capacity circuits for equipment-heavy tenants
  • Implemented emergency backup power capabilities
  • Created flexible electrical distribution that could be customized per tenant

HVAC Enhancement ($18,000):

  • Upgraded controls for zone-based climate management
  • Added specialized ventilation capabilities for applications requiring air quality control
  • Implemented energy recovery systems that reduced operating costs while improving system performance
  • Created capability for tenants requiring controlled environments

Infrastructure Addition ($15,000):

  • Installed compressed air distribution system throughout the building
  • Added dedicated high-speed internet backbone with multiple carrier options
  • Created flexible utility distribution that could support manufacturing or research applications
  • Implemented water quality systems for tenants requiring specialized applications

Months 4-6: Tenant Acquisition Strategy

Rather than marketing to general commercial tenants, I developed targeted outreach to businesses that needed the building’s unique capabilities.

Prototype Manufacturing Company: A product development firm that had been operating out of inadequate office space jumped at the opportunity to have proper electrical service and floor loading for their CNC equipment. Premium: 40% above standard office rates.

Materials Testing Laboratory: A consulting firm that provided failure analysis and materials testing had been renting expensive industrial space because they needed vibration isolation and environmental controls. Our building provided these capabilities in a professional setting. Premium: 35% above standard office rates.

Engineering Consulting Firm: A team of mechanical engineers needed flexible space that could accommodate project-based equipment and client presentations. The building’s clear spans and professional infrastructure were perfect. Premium: 25% above standard office rates.

Months 7-12: Operational Optimization

With premium tenants in place, I focused on optimizing building operations to support their specialized requirements while reducing overall operating costs.

Preventive Maintenance Program: Implemented manufacturing-style preventive maintenance that anticipated problems before they affected tenant operations. This reduced emergency service calls by 85% while improving tenant satisfaction.

Energy Management Systems: Industrial-grade monitoring and control systems reduced energy costs by 18% while providing tenants with usage data they could use to optimize their own operations.

Tenant Services Platform: Created shared services (waste management, security, maintenance) that provided value to tenants while generating additional revenue streams for the property.

Renovated industrial space being used as modern workspace Renovated industrial building showing modern commercial use. Photo by Jean-no, CC BY-SA 3.0, via Wikimedia Commons

The Results: Validation of Technical Due Diligence

Financial Performance After 24 Months:

  • Purchase Price: $380,000
  • Total Investment (including improvements): $440,000
  • Annual Rental Income: $74,400 (compared to $33,600 at purchase)
  • Net Operating Income: $58,200 (compared to $18,400 at purchase)
  • Property Valuation: $680,000 (based on comparable specialized facility sales)
  • Total Return: 116% over 24 months

Market Validation Indicators:

  • Waiting list of qualified tenants seeking similar space
  • Rental rates 30-45% above standard commercial properties in the area
  • 100% tenant retention (no turnover in 24 months)
  • Multiple inquiries from investors wanting to replicate the model

The Broader Market Impact: The success of this property transformation attracted attention from other property owners with similar underutilized industrial buildings. I consulted on three additional properties using the same technical analysis approach, with similar success rates.

The Pattern Recognition: Technical Assets in Non-Technical Markets

This experience taught me to recognize a broader pattern: valuable technical capabilities often exist in markets that don’t know how to evaluate or utilize them effectively.

Manufacturing Equipment in Service Industries: Production equipment retired from manufacturing applications often retains capabilities that service businesses could utilize profitably, but the knowledge gap prevents recognition of the opportunity.

Overbuilt Infrastructure in Developing Areas: Properties in emerging markets sometimes have infrastructure capabilities that exceed current local demand but could attract specialized businesses willing to pay premium rates for those capabilities.

Obsolete Technology with Current Applications: Equipment or facilities designed for outdated processes sometimes have capabilities that are perfectly suited for modern applications, but market awareness of the connection doesn’t exist.

Cross-Industry Capability Transfer: Infrastructure designed for one industry often has capabilities that would be valuable in completely different industries, but the knowledge transfer doesn’t happen naturally.

Beyond Real Estate: The Pattern of Hidden Capability

This investment taught me that some of the best opportunities exist in assets that fail conventional evaluation criteria but possess fundamental capabilities that can be unlocked through technical expertise.

In Manufacturing: Equipment that seems inefficient in current applications might excel in different production requirements In Operations: Processes that appear wasteful might contain embedded capabilities that can be extracted and optimized In Team Management: Individuals who struggle in standard roles might have specialized capabilities that create exceptional value in the right context

The Technical Due Diligence Framework

1. Capability Assessment Before Financial Analysis

Evaluate what an asset can do before calculating what it currently produces:

  • Maximum capacity under optimal conditions
  • Inherent design advantages not being utilized
  • Infrastructure capabilities exceeding current requirements
  • Optimization potential through technical improvements

2. Alternative Use Case Analysis

Most assets are designed for capabilities beyond their current application:

  • Manufacturing equipment can often handle different materials or processes
  • Buildings possess structural and system capabilities for various uses
  • Team members have skills and experience applicable to multiple roles

3. Technical Optimization Before Marketing

Unlock capability before trying to monetize it:

  • Upgrade systems to support alternative applications
  • Remove bottlenecks that limit maximum performance
  • Implement controls and monitoring that enable optimization
  • Create infrastructure that supports specialized requirements

The Deeper Lesson: When Technical Knowledge Becomes Investment Advantage

The most valuable investment insights often come from technical expertise that most investors don’t possess. Understanding how things actually work—whether it’s manufacturing processes, building systems, or operational logistics—reveals opportunities that financial analysis alone can’t identify.

This isn’t about finding diamonds in the rough. It’s about recognizing capabilities that others can’t see because they lack the technical background to evaluate them.

The property at 1247 Industrial Drive taught me that sometimes the best investments are the ones that look wrong to everyone else but look exactly right to someone with the technical knowledge to see their hidden potential.

Three years later, that “broken” building is one of my best-performing assets—not because I found a great deal, but because I could see capabilities that others couldn’t recognize.


What technical expertise do you possess that could reveal investment opportunities others might miss? How might your professional background help you recognize value that conventional analysis overlooks?