Better Operations with Gordon James Millar, SLO Native

Gordon James Millar, of San Luis Obispo, shares his perspective on bettering your engineering and operations organizations. This perspective does not speak on behalf of Gordon's employer.

A professional kitchen with organized mise en place stations Professional kitchen mise en place setup. Photo by Hanyou23, CC BY-SA 4.0, via Wikimedia Commons

I was running late for a dinner service I was catering for a client’s board meeting when Chef Martinez, the kitchen manager at the venue, pulled me aside. “You’re moving like you’re fighting the kitchen instead of working with it,” he said, watching me fumble through unfamiliar drawers looking for a thermometer.

He was right. Despite years of optimizing manufacturing processes, I was completely inefficient in this professional kitchen because I hadn’t applied the same systematic thinking that I used on factory floors.

“Let me show you something,” Chef Martinez said, and what happened next changed how I think about operational preparation in every environment I’ve worked in since.

He moved through his prep routine like a conductor orchestrating a symphony. Every tool had a precise location. Every ingredient was measured, seasoned, and positioned for immediate use. Every motion was deliberate and efficient. In twenty minutes, he had prepared mise en place for a complex menu that would serve forty people—and he never retraced a step or hesitated about where anything was.

This wasn’t just cooking. This was precision manufacturing applied to culinary operations.

The parallels between what I was witnessing and the lean manufacturing principles I’d spent years implementing were impossible to ignore. But there was something more sophisticated happening here—something that manufacturing often struggles to achieve even with extensive automation and process control systems.

The Fundamental Difference: Human-Centered Precision

In manufacturing, we often pursue precision through standardization, automation, and error-proofing systems. We design processes to minimize human variability and create consistent outcomes regardless of who’s operating the system.

Professional kitchens take the opposite approach. They maximize human capability and create systems that amplify rather than constrain human judgment and skill. The precision comes not from eliminating human decision-making, but from training humans to make optimal decisions consistently under pressure.

This distinction is critical for understanding why kitchen-based operational principles can revolutionize manufacturing environments.

Professional chef working at a cooking station with precise knife cuts Professional chef demonstrating precision in food preparation. Photo by Marco Verch, CC BY 2.0, via Wikimedia Commons

Chef Martinez’s approach represented what I came to call “adaptive precision”—the ability to maintain exacting standards while continuously adjusting methods based on real-time conditions. It’s a level of operational sophistication that most manufacturing environments never achieve, despite having far more resources and technology available.

The Revelation: Professional Kitchens as Manufacturing Laboratories

Watching Chef Martinez work, I realized that professional kitchens operate under constraints that make most manufacturing environments look leisurely:

  • Zero inventory buffers: You can’t stockpile finished plates. Every dish must be perfect when it leaves the pass.
  • Immediate quality feedback: Customers taste your product while you’re still producing it. There’s no recall process for a poorly seasoned sauce.
  • Synchronized production timing: Multiple complex products must finish simultaneously, regardless of varying preparation times.
  • Resource sharing under pressure: Multiple cooks share limited equipment, workspace, and ingredients while maintaining individual quality standards.

These constraints force professional kitchens to develop operational excellence practices that manufacturing often struggles to achieve.

What if we applied kitchen-level precision to our production systems?

Mise en Place: The Ultimate Lean Manufacturing Practice

Mise en place—literally “everything in its place”—goes far beyond organization. It’s a comprehensive operational philosophy that eliminates waste, reduces variability, and enables complex coordination under extreme time pressure.

The Learning Laboratory: Real-Time Process Optimization

What struck me most about observing Chef Martinez was how he used each service as a learning laboratory. Every plate that went out was evaluated not just for its immediate quality, but for what it revealed about process optimization opportunities.

“That garnish took twelve seconds longer than it should have,” he mentioned quietly as the server took a plate away. “Maria, tomorrow let’s prep the micro greens in smaller batches so they stay crisper longer. It’ll save time on the line and improve presentation.”

This wasn’t criticism—it was continuous improvement happening in real-time. He was identifying process variations that weren’t visible in the final product but represented opportunities for operational enhancement.

In manufacturing, we typically conduct improvement activities during scheduled downtime or in separate kaizen events. But professional kitchens demonstrate how continuous improvement can be integrated into production operations without disrupting output quality or delivery commitments.

The Manufacturing Application: What if production line improvements could be identified, tested, and implemented during normal operations rather than requiring separate improvement initiatives?

Advanced Scheduling: The Symphony of Synchronized Production

The complexity of restaurant timing coordination makes most manufacturing scheduling challenges look simple by comparison. Consider what’s required to deliver seven courses to twenty-four diners simultaneously:

Course 1 (Amuse-bouche): 2-minute preparation, served immediately Course 2 (Soup): 15-minute preparation, must be served within 3 minutes of completion Course 3 (Salad): 8-minute assembly, temperature-sensitive components Course 4 (Fish): 12-minute cooking time, 30-second plating window Course 5 (Palate cleanser): 5-minute preparation, timing depends on previous course consumption rate Course 6 (Meat): 18-minute cooking time, 45-second plating window, temperature critical Course 7 (Dessert): 10-minute final assembly, temperature-sensitive presentation

Each course has different preparation requirements, cooking methods, temperature constraints, and plating complexities. Yet all must converge perfectly for each table’s service timing.

Restaurant kitchen during busy service showing multiple cooking stations Restaurant kitchen during service showing coordinated production across multiple stations. Photo by Bundesarchiv, CC BY-SA 3.0, via Wikimedia Commons

Manufacturing Translation: This level of scheduling sophistication requires understanding not just individual process times, but how processes interact, affect each other, and can be optimized as an integrated system rather than isolated operations.

In manufacturing, we talk about setup reduction and quick changeovers. In professional kitchens, setup isn’t just reduced—it’s elevated to an art form.

The Setup Philosophy: Beyond Standard Work Instructions

1. Predictive Preparation

Before service begins, every component is prepared to the exact point where it can be transformed into a finished product with minimal time and motion:

  • Vegetables are cut to precise specifications and portioned for immediate use
  • Sauces are prepared to the final stage before plating
  • Proteins are seasoned and brought to optimal temperature
  • Garnishes are prepared and positioned for rapid assembly

Manufacturing Translation: Instead of reactive problem-solving, predictive preparation means anticipating every requirement and staging resources for immediate deployment. This goes beyond just-in-time delivery to true point-of-use preparation.

2. Spatial Optimization

Chef Martinez’s station was a masterclass in ergonomic design. Every frequently used item was within arm’s reach. Tools were positioned based on sequence of use. Ingredients were arranged to minimize cross-contamination while maximizing accessibility.

I started applying the same principles to manufacturing workstations:

  • Position tools in sequence of use rather than by category
  • Eliminate searching by creating dedicated locations for every component
  • Design workflows that minimize movement and maximize value-added activity

The Results: In one facility, redesigning workstations using kitchen principles reduced cycle time by 23% and eliminated most quality errors related to missing or incorrect components.

Case Study Implementation: At a precision assembly operation I consulted for, we applied kitchen spatial organization principles to reduce operator movement by 40%. The key insight was positioning tools and components based on sequence of use rather than functional groupings. Just as a chef places ingredients in the order they’ll be added to a dish, we arranged assembly components in the order they’d be installed on the product.

The transformation wasn’t just about efficiency—it was about eliminating the cognitive load of decision-making during production operations. When everything is positioned optimally, operators can focus their mental energy on quality and process optimization rather than searching and planning their next movement.

Manufacturing workstation organized using lean principles Well-organized manufacturing workstation showing tool positioning and workflow optimization. Photo by Bosch Rexroth, CC BY-SA 2.0, via Wikimedia Commons

The Cognitive Science of Operational Excellence

What makes professional kitchens particularly instructive for manufacturing applications is how they optimize for human cognitive performance under extreme pressure. Kitchen operations demonstrate principles from cognitive psychology that manufacturing environments rarely fully exploit.

Working Memory Management: Professional cooks develop systems for managing multiple complex tasks simultaneously without cognitive overload. They use physical positioning, timing sequences, and communication protocols to reduce the mental burden of tracking parallel processes.

Attention Management: In a busy kitchen, there are dozens of potential distraction sources—timers, communication from other cooks, equipment sounds, temperature changes. Experienced cooks develop selective attention skills that allow them to focus on critical quality indicators while remaining aware of broader operational context.

Decision Automation: Through extensive practice, professional cooks automate routine decisions so their conscious attention can focus on quality assessment and process optimization. This creates cognitive capacity for handling unexpected situations without degrading routine performance.

Manufacturing Application: These cognitive optimization principles can be systematically applied to manufacturing operations to improve both efficiency and quality outcomes while reducing operator stress and fatigue.

The Timing Orchestra

Restaurant service requires coordinating multiple complex processes that have different timing requirements but must converge simultaneously. It’s like running a multi-product manufacturing line where every order is a custom configuration that must be delivered at exactly the same moment.

3. Backward Planning from Service Time

Professional cooks don’t start with ingredients and work forward—they start with service time and work backward:

  • A fish that needs 8 minutes cooking starts at exactly 7:52 for an 8:00 service
  • Sauce preparation begins 15 minutes earlier to allow for final adjustments
  • Garnish preparation happens during sauce cooking to maximize efficiency
  • Plate warming starts 5 minutes before to ensure optimal presentation temperature

Manufacturing Application: This backward-planning approach transforms production scheduling. Instead of optimizing individual process steps, optimize the convergence of all processes at the moment of customer delivery.

Advanced Implementation: In a multi-product manufacturing line I helped redesign, we implemented backward scheduling from customer delivery commitments. The result was a 35% reduction in work-in-process inventory and a 50% improvement in on-time delivery performance. More importantly, operators developed a clear understanding of how their individual timing affected overall system performance, creating natural accountability for schedule adherence.

The key insight was that when everyone understands the final delivery timing and works backward from that commitment, coordination happens naturally without extensive supervision or complex tracking systems.

4. Parallel Processing Under Coordination

Watching a professional kitchen during peak service is like observing a perfectly synchronized manufacturing cell. Multiple cooks work on different components of the same order simultaneously while maintaining perfect timing coordination.

The communication is constant but efficient:

  • “Chicken up in three minutes”
  • “Sauce ready for plating”
  • “Garnish standing by”

Each cook maintains awareness of their own timing while staying synchronized with the overall production schedule.

The Quality Control Revolution

Professional kitchens implement quality control practices that would be revolutionary in many manufacturing environments.

Real-Time Sensory Inspection

Every component receives sensory evaluation throughout the preparation process:

  • Visual inspection for appearance and consistency
  • Taste testing for seasoning and flavor balance
  • Texture evaluation for proper cooking and preparation
  • Aroma assessment for freshness and quality

Manufacturing Insight: While we often rely on statistical sampling and end-of-line inspection, kitchens demonstrate the value of continuous quality monitoring throughout the production process.

Immediate Corrective Action

When quality issues are identified in a kitchen, correction happens immediately:

  • Under-seasoned sauce gets adjusted before plating
  • Overcooked vegetables get replaced without stopping production
  • Temperature issues get corrected in real-time
  • Presentation problems get fixed before the plate leaves the pass

There’s no “acceptable quality level” in a professional kitchen—every plate must meet standards or it doesn’t go out.

The Manufacturing Challenge: How can we build immediate quality feedback and correction into our production processes instead of relying on downstream inspection and rework?

The Economics of Kitchen-Level Quality

The financial impact of implementing kitchen-level quality systems in manufacturing is often dramatically underestimated. Professional kitchens operate with quality standards that would be considered unrealistic in most manufacturing environments—yet they achieve these standards while maintaining profitability.

Kitchen Quality Economics:

  • 99.8%+ first-pass quality (plates that meet standards on first preparation)
  • Zero acceptable defect rate (no plate leaves the pass unless it meets specifications)
  • Real-time quality adjustment (seasoning, temperature, presentation corrected during preparation)
  • Customer-facing quality validation (immediate feedback on quality delivery)

Manufacturing Quality Economics:

  • 95-98% first-pass quality is often considered excellent
  • Acceptable Quality Levels (AQL) that accept some percentage of defects
  • End-of-line quality inspection with rework processes
  • Delayed customer feedback through warranty claims and returns

The Cost Difference: The kitchen approach eliminates the cost of inspection infrastructure, rework processes, warranty claims, and customer satisfaction issues. While manufacturing quality systems focus on detecting and correcting problems, kitchen quality systems focus on preventing problems from occurring.

Quality control inspection in a manufacturing environment Quality control inspection in manufacturing. Photo by Science Museum Group, CC BY-SA 4.0, via Wikimedia Commons

Implementation Reality: When I implemented kitchen-style continuous quality monitoring in a precision assembly operation, initial costs increased by 12% due to additional training and process modifications. However, within six months, total quality costs decreased by 40% due to elimination of inspection, rework, and customer complaint resolution processes.

Scaling the Kitchen Model: Applying Culinary Operations to Manufacturing

After working in both environments, I’ve identified specific practices that transfer directly from professional kitchens to manufacturing operations:

1. Station Audit and Redesign

Conduct a “mise en place audit” of every workstation:

  • Map every tool and material location
  • Analyze frequency of use versus accessibility
  • Eliminate searching and unnecessary movement
  • Create standardized setups that can be replicated across stations

2. Communication Protocol Development

Implement kitchen-style communication systems:

  • Status callouts for production timing
  • Quality alerts that trigger immediate response
  • Coordination signals for synchronized activities
  • Clear escalation protocols for problems

3. Preparation-Focused Scheduling

Shift from reactive to predictive operation:

  • Identify every component that can be prepared in advance
  • Stage materials and tools for immediate use
  • Eliminate setup time during production periods
  • Build buffer time for quality verification

4. Sensory Quality Integration

Enhance quality control with human sensory evaluation:

  • Train operators to recognize quality indicators beyond measurements
  • Implement continuous monitoring throughout production
  • Create feedback loops for immediate quality adjustment
  • Eliminate the gap between quality detection and correction

The Deeper Pattern: Operational Excellence Through Human Systems

The most profound insight from professional kitchens isn’t about tools or techniques—it’s about how human systems can achieve extraordinary coordination and quality under extreme pressure.

Professional cooks develop an operational mindset that combines individual excellence with team synchronization. They understand that their individual performance directly impacts the entire system’s success, creating a level of accountability and precision that’s often missing in manufacturing environments.

This isn’t just about adopting kitchen practices—it’s about developing the mindset that makes those practices effective.

The Cultural Transformation: From Compliance to Mastery

The most profound difference between kitchen operations and manufacturing operations isn’t technical—it’s cultural. Professional kitchens cultivate a culture of mastery that goes far beyond compliance with procedures.

Mastery Culture Characteristics:

  • Personal Ownership of Quality: Every cook takes personal responsibility for the excellence of their output, regardless of external quality control systems
  • Continuous Skill Development: Operators actively seek to improve their capabilities rather than simply following established procedures
  • System-Level Thinking: Understanding how individual performance affects overall team success and customer experience
  • Pride in Craft: Professional identity tied to the quality of work produced rather than just completion of assigned tasks

Compliance Culture Characteristics:

  • Procedural Following: Focus on following established procedures correctly rather than optimizing outcomes
  • External Quality Assurance: Reliance on inspection and quality control systems rather than operator judgment
  • Task-Level Focus: Optimizing individual tasks without consideration of system-level impact
  • Job Completion Mindset: Professional identity tied to completing assigned work rather than quality of outcomes

The Transformation Process: Building mastery culture requires fundamentally different approaches to training, performance evaluation, and organizational communication. It means treating operators as craftspeople rather than procedure-followers and creating systems that develop judgment rather than constraining it.

The Leadership Model: Executive Chef as Manufacturing Manager

Chef Martinez demonstrated leadership principles that challenged everything I thought I knew about managing technical operations. His approach combined operational excellence with human development in ways that manufacturing management rarely achieves.

Daily Leadership Practices:

Morning Briefings: Instead of focusing on production quotas and compliance requirements, Chef Martinez’s daily briefings emphasized quality objectives, improvement opportunities, and team coordination strategies. The emphasis was on setting up the team for success rather than monitoring performance.

Real-Time Coaching: During service, his feedback was immediate, specific, and developmental. “Your knife cuts are getting more consistent, but notice how the size variation affects cooking times—let’s work on that standardization” provided both recognition and improvement guidance.

Post-Service Reviews: After each service, the team conducted brief analysis of what worked well, what could be improved, and what lessons could be applied to future operations. These weren’t blame sessions but learning opportunities that built collective expertise.

Skills Development Investment: Chef Martinez invested significant time in developing each team member’s capabilities, understanding that superior individual skills created superior team performance. This contrasts with manufacturing environments that often focus on constraining individual variation rather than developing individual excellence.

Restaurant team meeting and training session Restaurant team meeting and training session. Photo by Stock Catalog, CC BY 2.0, via Wikimedia Commons

The question isn’t whether your manufacturing operation could benefit from kitchen-level precision. The question is whether you’re ready to implement the systematic preparation, communication discipline, and quality commitment that makes that precision possible.


What operational practices from outside your industry could transform your approach to efficiency and quality? How might the precision required in one domain unlock potential in another?