Better Operations with Gordon James Millar, SLO Native

Gordon James Millar, of San Luis Obispo, shares his perspective on bettering your engineering and operations organizations. This perspective does not speak on behalf of Gordon's employer.

I was standing in a major aerospace facility recently, watching a team assemble a commercial aircraft wing, when something struck me as deeply ironic. Here we were, building machines that represent the pinnacle of human technological achievement, using principles developed by Toyota in post-war Japan—principles that themselves traced back to the disciplined practices of samurai swordsmiths who understood that perfection came through eliminating every unnecessary motion.

The aerospace industry presents us with a fascinating paradox. We’re asked to implement “lean” thinking in an environment where a single $500 bolt can ground a $200 million aircraft, where regulatory compliance often seems to favor redundancy over efficiency, and where the consequences of cutting the “wrong” waste can literally be fatal.

Yet this tension—between the ancient Japanese concept of muda (waste) and the modern reality of aerospace complexity—reveals something profound about how we can adapt timeless principles to cutting-edge challenges. The question isn’t whether lean manufacturing can work in aerospace; it’s how we can honor both the spirit of continuous improvement and the non-negotiable demands of safety and precision.

The Psychology of Precision: Why Engineers Think Differently About Waste

According to the Lean Enterprise Institute, aerospace manufacturers who successfully implement lean principles typically see 15-30% improvements in productivity while maintaining strict quality standards. But these numbers only tell part of the story. What they don’t capture is the fundamental shift in thinking required when you’re dealing with professionals who have been trained to see redundancy as safety, not waste.

I learned this lesson the hard way during my first kaizen event at an aircraft component manufacturer. I walked into a room full of engineers and confidently began explaining how we needed to eliminate waste. Twenty minutes into my presentation, a senior mechanical engineer raised his hand and asked, “Which waste, exactly, are you talking about? Because the ‘redundant’ inspection we do on engine mounts isn’t waste—it’s the difference between an aircraft landing safely and becoming a smoking crater.”

He was right, of course. And his question led me to a deeper understanding of what lean truly means in high-stakes environments.

The Samurai Principle: Perfection Through Purposeful Repetition

The original lean concepts emerged from a culture that understood something profound: the difference between wasteful repetition and purposeful practice. A samurai would practice the same sword cut thousands of times, not because the first hundred weren’t good enough, but because the thousandth cut achieved a level of unconscious competence that could mean the difference between life and death.

1. Value Stream Mapping: The Art of Seeing the Invisible

In aerospace manufacturing, products often involve thousands of components and multiple assembly stages—a complexity that would make a Swiss watchmaker weep. Take the example of a commercial aircraft wing assembly: a typical wing might contain over 2,000 individual parts flowing through 15 different assembly stations. It’s like trying to choreograph a ballet where every dancer is blindfolded and the stage keeps changing.

This is where value stream mapping becomes not just useful, but revelatory. It’s the aerospace equivalent of those moment when you finally see the hidden image in a Magic Eye puzzle—suddenly, the chaos resolves into patterns you can actually work with.

The Aerospace Discovery: When a major aircraft manufacturer implemented value stream mapping for their commercial wing assembly line, they discovered something that perfectly illustrates why good intentions can create bad outcomes. Their components were traveling over 2 miles through the factory floor because their layout had been optimized for departmental efficiency rather than product flow.

The engineering team had designed what they thought was a logical sequence: raw materials came in at one end, moved through specialized departments (cutting, forming, drilling, inspection), and emerged as finished components at the other end. On paper, it looked elegant. In practice, it meant that a piece of aluminum might spend more time in transit than in actual value-added processing.

After reorganization, they achieved a 25% reduction in assembly time. But here’s what the metrics don’t capture: they also eliminated the frustration of workers who had been watching parts disappear into a black hole, only to resurface days later at the next station. The psychological impact of seeing clear, direct connections between work and outcomes can’t be overstated.

2. 5S in Clean Rooms: When Zen Meets Sterility

The 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain) takes on an almost meditative quality in aerospace facilities where cleanliness and organization directly impact product quality. It’s like trying to achieve enlightenment while wearing a hazmat suit.

I spent a day observing a composite manufacturing facility implementing 5S in their Class 10,000 clean room, and it struck me how the ancient Japanese concept of seiton (set in order) translated perfectly to an environment where a single dust particle could compromise a million-dollar component.

The Color-Coded Revelation: They color-coded tool storage zones, implemented shadow boards for precise tool placement, and established cleaning protocols that maintained both lean efficiency and contamination control standards. The result? 30% faster tool changeovers, but more importantly, a workspace that felt intentional rather than chaotic.

Watching technicians work in this environment reminded me of tea ceremony masters—every movement purposeful, every placement deliberate, every action flowing seamlessly into the next. The difference was that instead of serving tea, they were laying up carbon fiber that would eventually carry passengers across oceans.

The Long Game: When Pull Systems Meet Geological Time

Here’s where aerospace really challenges conventional lean thinking. Traditional pull systems work beautifully when you can get components in days or weeks. But what happens when critical components have lead times measured in geological epochs?

Consider titanium forgings for engine components—these aren’t just long-lead items, they’re practically archaeological artifacts by the time they arrive. Eighteen-month lead times aren’t uncommon, yet these components sit on the critical path for production schedules that airlines plan years in advance.

3. The Three-Horizon Strategy

A major jet engine manufacturer solved this paradox with what I call the “time-horizon approach”—essentially creating multiple lean systems operating at different temporal scales, like Russian nesting dolls of continuous flow.

Their three-tier system recognizes that time itself becomes a dimension of waste that needs to be managed:

  • Short-term pull for standard components (under 30 days): Traditional kanban works perfectly here
  • Medium-term scheduling for specialized parts (30-180 days): Sophisticated demand forecasting with supplier integration
  • Strategic inventory management for long-lead items (over 180 days): Essentially treating these as infrastructure investments rather than inventory

This hybrid approach reduced inventory carrying costs by 15% while maintaining schedule reliability—proof that lean principles can adapt to virtually any temporal reality.

Bureaucracy as Biology: Kaizen in Regulated Environments

4. The Regulatory Symbiosis

One of the most fascinating aspects of aerospace lean implementation is watching kaizen activities navigate the regulatory ecosystem. It’s like observing evolution in action—improvements must not only survive the competitive environment but also thrive within a complex web of oversight relationships.

Every improvement must demonstrate compliance with AS9100, FAA, and other regulatory standards while still achieving meaningful efficiency gains. This isn’t obstruction; it’s a sophisticated form of quality selection pressure that ensures only robust improvements survive and propagate.

The Fastener Manufacturer’s Journey: I watched an aerospace fastener manufacturer wanting to improve their drilling process cycle time approach this challenge with the methodical care of a scientist documenting a new species. Instead of simply changing the process, they implemented what amounted to a formal research protocol:

  • Documented current state performance with statistical rigor
  • Proposed changes through their change control board (peer review)
  • Conducted controlled trials with full documentation (experimental phase)
  • Validated results against quality standards (data analysis)
  • Updated work instructions (publication and dissemination)

The three-month process resulted in 20% cycle time improvement with full regulatory compliance. More importantly, they created a template for future improvements that honored both lean principles and regulatory requirements.

This approach treats organizational change as an engineering problem requiring technical analysis and solution development—exactly the kind of thinking that aerospace professionals respect and understand.

For organizations seeking to implement similar improvements, the Society of Manufacturing Engineers provides extensive resources on integrating lean practices with quality management systems in regulated industries.

The Wisdom Paradox: Standardizing Expertise Without Stifling It

5. When Standards Meet Artistry

Here’s a question that keeps me awake at night: How do you standardize the work of people whose expertise took decades to develop? How do you capture intuition in a work instruction?

Aerospace technicians often possess specialized skills that blur the line between technical knowledge and artistry. A master composite technician doesn’t just follow procedures—they read the material, sense the resin flow, anticipate the cure characteristics. They’re part engineer, part craftsperson, part detective.

The Helicopter Manufacturer’s Solution: A helicopter manufacturer faced exactly this challenge with composite layup operations. Their initial attempts at standardization felt like trying to teach sculpture by providing a checklist. The results were technically correct but lacked the subtle quality that came from experience.

Their breakthrough came when they stopped trying to eliminate judgment and instead focused on capturing and teaching it. Rather than rigid step-by-step procedures, they created decision trees that captured expert knowledge about fiber orientation, resin application, and quality checkpoints.

The result? Training time for new technicians dropped from 6 months to 3 months, while quality standards were maintained. More importantly, experienced technicians felt their expertise was being honored and transmitted rather than displaced.

6. Just-in-Time Delivery with Critical Path Dependencies

JIT principles must account for the critical path nature of aerospace projects where delays in single components can impact entire programs. A $200 million aircraft program can be delayed by a $500 component arriving late.

Practical Approach: Airbus developed a “traffic light” supplier management system where red components (critical path, long lead time) receive daily monitoring, yellow components (important but flexible) get weekly reviews, and green components (standard, short lead time) operate on traditional JIT principles. This system reduced program delays by 40% while maintaining lean inventory principles.

  1. Quality at the Source with Zero-Defect Requirements

The aerospace industry’s zero-defect mentality aligns well with lean quality principles, but requires robust error-proofing (poka-yoke) systems. Every process step must include verification mechanisms.

Real Example: A precision machining operation implemented error-proofing for bolt hole drilling. They installed automatic measurement systems that verify hole diameter and position before the part moves to the next station. When measurements fall outside tolerance, the system automatically stops production and alerts quality personnel. This prevented a potential multi-million dollar rework situation that would have required disassembling dozens of aircraft engines.

8. Cross-Training for Flexibility and Resilience

Lean manufacturing emphasizes workforce flexibility, which is particularly valuable in aerospace where skill shortages and specialized knowledge can create bottlenecks.

Implementation Strategy: A major jet engine facility developed a “skills matrix” approach where technicians are rated on proficiency levels (1-5) across different operations. They target having 80% of their workforce certified at level 3 or higher in at least two different skill areas. This approach enabled them to maintain production during a 6-week skilled welding technician shortage by redistributing work across cross-trained personnel.

  1. Supplier Integration and Collaborative Improvement

Aerospace supply chains often involve multi-tier supplier relationships with significant interdependencies. Lean implementation requires extending improvement activities beyond the factory floor.

Case Example: A major aerospace manufacturer implemented “Supplier Kaizen Events” where they bring supplier personnel on-site to participate in improvement activities. During one event focused on reducing aircraft wiring harness defects, they worked with three different suppliers to standardize connector crimping procedures, resulting in a 75% reduction in field service calls related to electrical issues.

10. Visual Management in High-Security Environments

Visual management tools must be adapted for facilities with security clearance requirements and restricted access areas. Traditional visual boards may not be appropriate in classified work areas.

Solution Approach: A defense contractor developed a secure digital dashboard system with role-based access controls. Production metrics, quality data, and improvement project status are displayed on secure monitors throughout the facility, with information automatically filtered based on each employee’s security clearance level. This maintains visual management principles while protecting sensitive information.

  1. Takt Time Planning for Variable Production Volumes

Aerospace production often involves low-volume, high-value products with variable demand patterns. Establishing takt time requires careful analysis of customer demand cycles.

Practical Example: A business jet manufacturer analyzed five years of delivery data and identified seasonal patterns - 40% of annual deliveries occur in Q4 due to corporate tax planning. They developed a flexible takt time system that operates at 60% capacity during Q1-Q3 and scales to 140% capacity in Q4, using temporary workforce and extended hours rather than maintaining excess capacity year-round.

12. Waste Elimination in Design and Engineering

Lean principles extend beyond manufacturing to include design and engineering processes. Reducing waste in product development cycles can have massive downstream impacts.

Real Application: A major aircraft manufacturer’s development program implemented “Design for Manufacturing and Assembly” (DFMA) principles during development. By involving manufacturing engineers in design reviews, they eliminated over 1,000 different fastener types, reduced assembly time by 30%, and decreased manufacturing cost by millions per aircraft through design simplification.

  1. Metrics and Performance Measurement Systems

Aerospace lean implementations require sophisticated metrics that balance efficiency measures with quality, safety, and compliance indicators.

Example System: An aerospace supplier developed a balanced scorecard approach with four categories: Safety (zero tolerance for accidents), Quality (parts per million defects), Delivery (on-time delivery percentage), and Cost (manufacturing cost per unit). Each category receives equal weighting, preventing efficiency improvements that compromise safety or quality. Monthly reviews include trend analysis and root cause investigation for any declining metrics.

The Synthesis: Ancient Wisdom, Modern Complexity

As I walked out of that Boeing facility, I realized that the real lesson isn’t about implementing lean manufacturing in aerospace—it’s about how timeless principles of human excellence adapt and evolve when they encounter new challenges.

The samurai who perfected his sword technique through purposeful practice would recognize something familiar in the aerospace technician who performs the same quality check hundreds of times, not because the process demands redundancy, but because excellence demands it. The Japanese artisan who eliminated every unnecessary motion from his craft would appreciate the engineer who designs out 1,200 different fastener types to achieve elegant simplicity.

The Deeper Pattern

What we’re really talking about when we implement lean principles in aerospace isn’t just waste elimination—it’s the cultivation of what the Japanese call shokunin, the craftsman’s spirit. It’s the understanding that true efficiency comes not from cutting corners, but from cutting to the essence.

The examples we’ve explored—from Boeing’s value stream revelations to Pratt & Whitney’s multi-horizon pull systems—all point to the same fundamental truth: the highest form of optimization honors both the constraints of reality and the aspirations of excellence.

Organizations pursuing lean aerospace implementations can benefit from consulting industry-specific guidance such as the Aerospace Industries Association’s manufacturing best practices, which provides frameworks for integrating lean methodologies with AS9100 quality management systems. But the real guidance comes from understanding that lean isn’t a set of tools to be applied—it’s a way of seeing that reveals possibilities invisible to less disciplined observation.

When we achieve this level of synthesis—when ancient principles of continuous improvement merge seamlessly with modern technological demands—we create something that transcends either tradition or innovation alone. We create systems that honor both the samurai’s pursuit of perfection and the engineer’s commitment to precision.

And perhaps that’s the most profound lesson of all: that in our rush to optimize for efficiency, we must never lose sight of the deeper human impulse toward mastery that makes optimization meaningful in the first place.

What aspects of your own work could benefit from this kind of disciplined attention to essential versus superficial improvement? How might the principles that guided ancient craftsmen illuminate challenges in your modern professional environment?